Terms & Conditions
Terms and Conditions
When you visit Cookie Moo Bath Body and Home or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Cookie Moo Bath Body and Home and its affiliates attempt to be as accurate as possible. However, Cookie Moo Bath Body and Home does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Cookie Moo Bath Body and Home itself is not as described, your sole remedy is to return it in unused condition.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password Cookie Moo Bath Body and Home does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Cookie Moo Bath Body and Home only with involvement of a parent or guardian. Cookie Moo Bath Body and Home and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Any order placed by you in the manner described in this website is an offer by you to purchase a particular product for the price (including the delivery, other charges and taxes) specified in this website at the time you place your order. Cookie Moo Eco Soy Candles, Melts and Soaps reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. Your contract with Cookie Moo Bath Body and Home only comes into existence when Cookie Moo Bath Body and Home forwards confirmation of receipt of your order and payment.
Order changes or cancellations
You cannot cancel or modify an order online once the checkout process has been completed. If there is a mistake in your order, please notify us immediately and quote your Order number so we can rectify any errors prior to processing your order.
Prices of products and services and delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability. You are responsible for any taxes, duties or other liabilities imposed by any governmental agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any products or services acquired or ordered by you from this website.
Shipping, Returns & Exchanges
Cookie Moo Bath Body and Home will endeavor to deliver all products ordered within Australia in 5 - 10 working days from receipt of order. If you place a custom order this may take up to 14 days and we will keep you updated as to likely arrival date and delivery type. Our delivery times are indicative only and Cookie Moo Bath Body and Home will not be liable for any failure to observe these delivery times.
Australian shipping costs and International shipping costs are calculated at checkout. Please be aware that candles are heavy and require a lot of packaging. If you are shipping an item over $75, you should consider obtaining shipping insurance.
Cookie Moo Bath Body and Home products are packaged to ensure safe transit, prior to the goods leaving our premises. Cookie Moo Bath Body and Home will not accept responsibility for any goods that may be damaged during delivery or lost prior to delivery.
Risk and Title
Cookie Moo Bath Body and Home will retain title to the products you order until you have made payment in full for those products, but all risk in the products will pass to you upon their delivery to or collection by a postal or courier service.
Refund and Return Policy
Cookie Moo Bath Body and Home will exchange any item for another item of equal value within 14 days of delivery should you not be totally happy with your purchase, (does not include delivery charges). Return your item with your original receipt and a brief explanation of the problem. Cookie Moo Bath Body and Home will not accept any items that have been damaged in transit.
In addition you may return any Cookie Moo Bath Body and Home item within 30 days if it should be received with manufacturing defects pursuant to the manufacturer's warranty. Cookie Moo Bath Body and Home will examine the goods for defects and exchange them without question. If an exchange item is not available, for whatever reason, Cookie Moo Bath Body and Home will refund in full the cost of the goods.
The cost incurred for returning goods not covered by the manufacturer’s warranty shall be at the customer's expense. The return delivery charges will be refunded or no charge will be made for the delivery of exchange items if the goods are found to be defective pursuant to the manufacturer's warranty.
Shipping costs of any returned goods remain the responsibility of the customer. As we cannot be held responsible for goods lost in transit, all returned goods are the responsibility of the customer until they reach us. We strongly recommend that you use Recorded Delivery, Registered Post or your local equivalent when returning an item or items to us.
It is imperative that an item returned must be in original condition and that its packaging also be in its original condition. Cookie Moo Bath Body and Home reserves the right to withhold credited funds if these conditions are not met.
All returns should be made to:
Cookie Moo Bath Body and Home
12 Lancaster Ave
Newtown Vic 3220
Collection of personal information
Cookie Moo Bath Body and Home collects basic personal information (such as first and last name, contact details and email address). It is your decision to provide this information. We request personal information when you:
- order products on line that require delivery
- subscribe to our mailing list
- contact us for further information
- participate in specific promotions.
Use of your personal information
Your information is used to complete a transaction, to promptly deal with any inquiries or customer service issues and to keep you updated with Cookie Moo Bath Body and Home products and services via email, mail or telephone. We do not send your personal information to any other organization unless you have given your consent to share this information or in order to provide the product or service you have requested.
If at any time you no longer wish Cookie Moo Bath Body and Homes to have your personal details on file, please email us at firstname.lastname@example.org to request removal of that information.
Accuracy of personal information
If the details you have provided change or you believe that the information we have about you is inaccurate, please contact us and we will correct the information.
Cookie Moo Bath Body and Home is committed to ensuring the security of your personal information and we will take all reasonable precautions to protect this information from loss, misuse or alteration.
Cookie Moo Bath Body and Home we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their web sites. Cookie Moo Bath Body and Home does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.